Return/Refund Policy

At a1protien.com, we want you to be happy with your purchase! If you’re not satisfied, we’re not satisfied. If you’re unhappy with your order, changed your mind or wish you did not purchase any product in your order then we’ll make it right for you. To be eligible for a full refund:

• Your item/items must be sealed, unused and in the same condition that you received it.
• Return request shall be placed within one week of the delivery date.
• AED 30 will be applied on this service.

RETURN CONDITIONS

1. Customers can request return of purchased item within 14 days from date of delivery.
2. Item must be in original condition, not used along with the original tag. And for footwear, item must be in its original box.

REFUNDING THE PURCHASE

1. Monetary refunds on Cash on Delivery (COD) purchases are not accepted. Orders can only be refunded as store credit, which can be used for future purchases. Any future purchases will be subject to the same COD/shipping fees procedures if applicable.
2. All Credit Card refunds will be credited back to the original payment card used for the transaction.
3. Shipping fees, COD fees, taxes and/or customs duties incurred will not be refunded. Value Added Tax (VAT) on the product, however, will be refunded.
4. Refunds in store credit can be processed within 5 business days, once item is returned to our facility, and credit will appear in customer’s account within 12 hours.
5. Credit cards refund can be processed within 5 business days, once item is returned to our facility, but it might take up to 14 days for the refund to show up on credit card statement, depending on customer’s bank.

UNKNOWN ORDER REFUND POLICY

1. In any order, If you provide invalid address, phone number and email then A1protein.com have right to put your orders on hold. A1protein.com team will contact you via email/phone upto 3 times to request your valid/accurate details. If you’re unable to provide the requested details within 14 working days then A1protein.com will partially refund your payments (to the credit card from where the payment was made) OR cancel the order.

2. For Cash on Delivery orders, If you provide invalid address, phone number and email then A1protein.com have right to cancel your order. In future, you will be not eligible for COD (Cash on Delivery) service.

RETURNS EXCLUSIONS

For hygiene purposes, the following items cannot be exchanged or refunded: wearable technology, swimwear, earplugs, goggles, swimming paddles/fins, sports bras, socks, gloves, shoe laces, insoles, bandages, hand wraps, towels, mats and other similar items. Products that come in sealed packaging cannot be exchanged or refunded.

REQUESTING RETURNS

1. Customer should send an email to Customer Support team [email protected] and provide the order number and the items he/she wishes to return, within 14 days from date of delivery.
2. Customer should provide an image for the item showing its condition and the original tag/box.
3. If the item meets the requirements, support team will request our courier to pick up the item from the customer.
4. Once item has been returned, refund/store credit will be issued.

ADDITIONAL INFORMATION

1. Items must be returned within 14 days. Any returns requested after the mentioned period, will not be accepted.
2. Any additional items returned that were not included in the approved list of returned items will be sent back to the customer and the shipping cost will be charged to the customer.
3. All items must be returned in their original packaging with all tags attached. Please ensure you include any belts and any designer packaging that may have been included. If in any case where the products have not been returned in their original state, used, etc. then the customer will have to pay for the shipping charges for the return. The customer will not be allowed to choose their means of shipping the products, it will be returned through the shipping company/companies we work with only.
4. All items are quality checked before dispatching, however, if you receive a damaged or faulty item then please send an email to the Customer Support team at [email protected] to do the needful, within 48 hours of receiving.
5. Our Customer Support team will email you to confirm that your return item(s) has been received and will process the refund/store credit.